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frequently asked questions

What is your project turnaround time?

All project turn-around times are addressed either on the package before you being booked or in the project brief.

What are your business hours?

10am – 8pm EST. If you’re located in a different time zone, please inform me so that I can properly prepare.

Do you ever meet in person?

If you’re in the North Florida area, absolutely! Let’s meet over a good cup of coffee.

Are you available for video chat?
Yes, I make Google Hangouts, Skype, Zoom and Whatsapp available to my clients as options for communication.
When can we get started?

As soon as we’ve gotten through our discovery phase and you’ve placed your 50% deposit, we can begin.

Do you offer payment plans?
All packages are based on installments. If you would like the installments to be further broken down, we can discuss a custom installment schedule.
How do I access the client portal?
Please access the portal via the client login.
Can we do just branding?
Yes! We do offer the Roastery™ Branding Program separate from the package, if you would just like to focus on Brand Clarity/Alignment.
Can we do just the website?
I do not offer any websites or identity design without our branding program. I would like for you to get the absolute most out of your new website and be able to see results, not just dress it up for you.
Why Do i have to do the brand alignment questionnaire?
The brand alignment questionnaire helps me help you. As I gain insight to your audience, I can dissect better ways to fine tune your brand for optimal results.
When we end the project, do you still offer support?
Yes, but minimal email support due to the fact that I have created these packages with accompanying emails, worksheets and videos to help you work through any portion as much as possible on your own.
are there retainers available?

Yes! We have monthly retainers for social media management, graphic design and digital marketing. Please refer to our media kit for pricing.

ready to start your project?

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 Designed and Developed by Golden Kah Design


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