frequently asked questions
Check out these questions that people
are always asking us about.
Hey, what's your project turnaround time?
All project turn-around times are addressed either on the package before you being booked or in the project brief.
What are your business hours?
10am – 8pm EST. If you’re located in a different time zone, please inform me so that I can properly prepare.
Do you ever meet in person?
If you’re in the South Florida area, absolutely! Let’s meet over a good cup of coffee.
Are you available for video chat?
Yes, I make Google Hangouts, Skype, Zoom and Whatsapp available to my clients as options for communication.
When can we get started?
As soon as we’ve gotten through our discovery phase and you’ve placed your 50% deposit, we can begin.
Do you work with international clients?
Yes, I have no problem working with international clients as long as there is no language barrier.
How do I access the client portal?
Please access the portal via the client login.
Why do I have to do the Brand Alignment Questionnaire?
The brand alignment questionnaire helps me help you. As I gain insight to your audience, I can dissect better ways to fine tune your brand for optimal results.
When we end the project do you still offer support?
Yes, but minimal email support due to the fact that I have created these packages with accompanying emails, worksheets and videos to help you work through any portion as much as possible on your own.
Are there retainers available?
Yes! We have monthly retainers for social media management, graphic design and digital marketing. Please refer to our media kitfor pricing.
What I want isn't on your service list but can we still talk about it?
Sure, we love a challenge. Let’s chat!
The more you know.
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Kathy works with solopreneurs & small businesses to help them communicate better with their audience, visually & vocally.